TERMS AND CONDITIONS
You should spend some time reading through the following terms and conditions thoroughly. Use of this website will be taken to mean that you have agreed to the terms and conditions and any changes that are made to them in the future. It is in your own interest to have read the details below carefully. welovewristbands.com maintains the right to change or update the Terms and Conditions at any time without notice. You are encouraged to review the Terms and Conditions specified below carefully as no other notification of any changes will be made, except on this website.
The Ordering Process
Payment for goods can be made in a number of different ways. We accept payment by credit card , PayPal, Cheque and Bank Transfers as well as by phone. Please make payment at the time of ordering your products. Acceptable credit cards include Discover, MasterCard and Visa. Cheques or postal orders may be used by certain approved customers only, such as churches, schools and some businesses. Please ask if you are unsure. An invoice will be available when your order is finalised. welovewristbands.com retains the right to refuse an order if necessary. We always recommend a digital proof where necessary, which is absolutely free so that you can check what you are ordering.
Cancellations and Changes
Cancellations and changes to your order may be possible if the final production of your wristbands has not actually commenced. welovewristbands.com, in any event, will do its best to carry out your request to cancel or change your order. Any cancellations or changes should be made within 12 hours of placing your order. If your order has not yet reached the initial production stage, then any alterations will be completely free. Please contact our sales department if you need to cancel or change your order.
Once full production has begun, it will be impossible to cancel or change your order. However, we can change the delivery address or even stop the delivery altogether, but you will still be charged the full rate applicable for the order.
24 Hour orders cannot be cancelled or changed at all once the order has been finalised.
Refunds will only be given in certain circumstances. Refunds will not be given, for instance, if
- Customers making an error in their own order, e.g. a typo, state the wrong colour etc.
- The production date is not as originally stated.
- Selection of wrong font etc.
- Difference in colour match
- Non availability of customer while delivery and courier service destroys the package
Partial refunds may be given if the goods are shipped late, but restricted to the shipping costs on a pro rata basis only. Production costs are not refundable. In the event of any refund, the full amount of the refund will not exceed the cost of the original order.
Orders duplicated while placing the order must be informed before the order is in production. Please check your order receipt and inform as soon as possible to our sales department.
Any defective products received should be notified within 3 days of delivery. They should be returned to the company. Contact us at firstname.lastname@example.org or by telephone at +44 (0) 1642 967 075 for details.
Submission of Artwork
Please submit your requests for artwork as soon as you have placed your order. You can do this by emailing all your artwork and logo instructions to email@example.com
We will examine your request to make sure it fulfils the conditions suitable for the product you have ordered. If we need to make any small modifications, then we will do this free of charge. If you require our Design Service there is a one-off fee of £25 per order.
If you make a repeat order for goods, it will not always be possible to guarantee exactly the same colour wristband.
Limits to Colour Matching in Website or email Proofs
welovewristbands.com will endeavour to make every effort to provide you with a product that matches the colour chosen form the website, often using Pantone. However, the colours shown both on the website images as well as the proofs sent to you by email can never represent the exact colours of the wristbands in every detail. It is an inherent problem in the electronic representation of images that there may be a slight difference between the image and the final product. The manufactured item will have colour “U" applied, rather than the Pantone colour “C".
Every attempt to match a reorder to the original order will be made, but we cannot guarantee that your reordered goods will be an exact match.
welovewristbands.com will endeavour to get your goods produced as soon as possible after your order has been finalised and artwork instructions submitted. The actual production time may vary depending on the number of bands ordered and the design requested. Normally, this is between 1-3 days for Tyevk and 7-10 days for all other Wristbands after the order has been finalised. If you need your bands urgently, please contact our sales department and we will do what we can to rush through your order.
We guarantee that your products will be dispatched on or before the shipping date given when your order was finalised, however we cannot guarantee the time taken by the carrier, as this is out of our control. We are also not responsible for any delays due to customs formalities if it is an international order.
There will be further fees charged if you change any shipping requests after the goods have been dispatched and while they are already in transit.
If you change a shipping address while the goods are already in transit, a £15 fee will be charged using the same payment method used for the original order.
If goods are returned to the company or re-routed for any reason, a £30 fee is applicable.
We welcome International orders but welovewristbands.com is not responsible for any customs fees applicable on delivery to an overseas address. This is entirely the responsibility of the customer; such fees are not included in the shipping costs. Any request to mark the goods as gifts or at a lower value than the correct one will be refused.
We will make every effort to maintain the advertised pricing policy, but reserve the right to make changes at any time, depending on changes in the market. This could affect the price per item or the minimum number required for an order.
If any error is made in an advertised price or minimum quantity required, then welovewristbands.com maintains the right to cancel or refuse any order made in such conditions. We will, however, make every effort to modify your order so it is affordable and within your budget.
The content of this website is protected by copyright and can only be used for non-commercial uses. This protection applies to all graphics, illustrations and images, logos, page headers and text within the website. The welovewristbands.com logo is a registered trademark held by the company. The entire content of the website is registered under UK copyright laws and the company owns the right to arrange, change, enhance and select any or all of the content.
Portions of the website may be downloaded or copied for non commercial personal use only. Users of this website are permitted to use portions of the website for their own personal use as long as they do not alter or remove any logos, copyright or trademark notices and do not post any portion of the website on another computer network of any type or broadcast any portion of the website on the media.